How to Make a Complaint

Succession has a complaints procedure for the speedy and efficient resolution of complaints. A copy is available on request.

Succession Complaints Team’s contact details are: Complaints Team, Central House, Beckwith Knowle, Harrogate, HG3 1UF, Tel: 01423 510000.


If you are not happy with the outcome of a complaint investigation, in most cases you can take your complaint to the Financial Ombudsman Service (FOS). The FOS are independent, and their job is to consider each case impartially on its own merits and mediate in the event of a dispute between clients and financial firms.

The Financial Ombudsman Service can be contacted at: Financial Ombudsman Service, Exchange Tower, London, E14 9SR, Tel: 0800 0234567.